Why Crunch Mode Doesn’t Work is an in-depth explanation of why working long hours is ineffective. Ironically, I’m reading this article from work on a holiday because I work too hard. (via)

May 30, 2005 Documentation/Process

Some really worthwhile posts at 37sig (1, 2, 3) notwithstanding, there is no easy formula or Venn diagram* for successful project or client management. You don’t simply Discover. Define. Design. Develop.^TM your way to a great design. No, as Jeff suggests, design is messier than that. But there are ingredients. One of them is trust. In particular, you need your clients to trust you, to trust your perspective, your experience, your process (whatever it is). And you have to earn that trust.

*

April 4, 2005 Documentation/Process

Sadly, Use of Narrative in Interactive Design doesn’t really divulge much (or at least I don’t see much narrative, so much as scenario), but I was quite struck by how the standard model of narrative development (in the authors’ diagram) quite accurately describes the typical project’s design process!
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November 8, 2004 Documentation/Process

Jesse continues to apply conceptual rigor to web design and development process with the nine pillars of successful web teams . As with his elements of user experience diagram, don’t make the mistake of seeing the nine as job descriptions or even distinct roles.

July 14, 2003 Documentation/Process

Oldies, but goodies: Seven Secrets to Good Brainstorming Six Surefire Ways to Kill a Brainstorm IDEO Rules of Brainstorming Facilitator Guidelines (PDF)

August 15, 2002 Documentation/Process

Experience Design Relationship Model. Yep, that’s about how it is… now if we could figure out how all the dotted lines actually work, we’d be set ;) (via the ever-vigilant cwodtke)

December 6, 2001 Documentation/Process

On evolt: A Project Management Glossary

October 5, 2001 Documentation/Process

Sitemaps, Storyboards, and Specifications: A Sketch of Web Site Design Practice. Great, now when a relative asks what I do I’ll just send them to this article ;) (via iaslash)

October 4, 2001 Documentation/Process

Finally got around to posting a link to Christina’s Boxes and Arrows article on IA deliverables. One thing I’d add, though, is that in addition to being used by IAs, many of these deliverables are used as client pacification tools: “Look at the pretty diagram… you are getting sleepy… everything is under control.”

March 16, 2001 Documentation/Process

Richard I. Anderson’s Web Page on Overcoming [Organizational] Obstacles to User-Centered Design.

April 5, 2000 Documentation/Process